Illu Nuan ApS Terms & Conditions

Please read this brief guide to the terms and conditions of staying at Illu Nuan ApS accommodations, and the terms and conditions for the usage of this internet site. Please allow up to 8 hours notice prior to your expected arrival for online bookings to be processed.

In these General Terms of Business, the following words shall mean:-

1. Interpretation 
1.1 In these General Terms of Business, the following words shall mean:-
Accommodation – Any of the Illu Nuan ApS properties;
Client - the person, firm or company making a booking or staying at the Accommodation;
Company - means the company Illu Nuan ApS 

2. Application of Terms 
2.1 These terms apply to all bookings to the exclusion of all other terms and conditions except to the extent that specific terms apply for a particular booking and have been signed in writing by an Authorised Representative of the Company.

2.2 Confirmation of a booking by the Client is deemed acceptance of these terms.

2.3 The term Client and Guest shall be used interchangeably in the Terms of Business and reference to any one of them shall be deemed to include reference to the other.

3. Prices 
3.1 The Hotel reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later.

3.2 After such dates, prices may only be altered to reflect a change in the rate of taxes and government fees or for any other reason outside of the control of the Accommodation, in which case the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.

4. Availability 
4.1 All rooms and prices offered by the Accommodation are subject to availability and the discretion of the Illu Nuan ApS Management.

4.2 Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price where the Client requires such rooms.

5. Bookings 
5.1 Bookings must be guaranteed for the entirety of the stay at the accommodation by a major credit or debit card, by payment of a deposit or by agreement in writing with a company, travel agent or hotel booking agency. Full prepayment is required prior to arrival to Illu Nuan ApS Accommodation, all VISA and Mastercard types are accepted as payment.

6. Arrival and Departure 
6.1 Bedrooms are usually available from 4pm local time on the day of arrival. However, the Accommodation is not in any way obliged to make bedrooms available to Clients at this time.

6.2 Departure is by 10am local time. Failure to check out by 10am local time will entitle the Accommodation to charge an additional fee.

6.3 Where possible, at times of high demand when bedrooms are not available at the check in time, Clients may check in to the accommodation and use all the accommodation facilities, subject to any rules and restrictions in place at the accommodation in respect of the use of such facilities, including but not limited to opening times, supervision of children and infants etc... whilst the accommodation is being prepared.

6.4 Clients who are aware that they will be arriving at the accommodation before 4pm local time should inform the accommodation prior to arrival, however, the accommodation cannot guarantee that bedrooms will be available at the time of arrival before 4pm.

7. Cancellations, Amendments and Non-arrivals 
7.1 There is no charge, and any deposit paid will be returned, if a guaranteed reservation is cancelled at any time up to 14 days prior to arrival. 

7.2 In the event of a cancellation 14 days prior to the day that the Client is due to arrive at the accommodation and where the booking has been guaranteed, a charge equivalent to 100% of the night's accommodation at the package rate at which the reservation was made will be levied. Normal terms of payment apply to these charges.

7.3 The Hotel reserves the right to offset any amount payable for such cancellation against the Client's credit or debit card without prior notice or the approval of the Client, where applicable.

7.4 In the unlikely event that the accommodation does not, for any reason, have the required number and types of rooms available as per the booking, the Company reserves the right to relocate the Client to an alternative accommodation of a similar standard in the same locality. The extra and reasonable accommodation expenses incurred for equivalent accommodation (for the first night only) shall at the Company's discretion be paid by the Company. The acceptance of this alternative accommodation by the Client (which does not release the Client from its obligation to make payment to Illu Nuan ApS in respect of the booking) shall be in lieu of all other liabilities or obligations which are hereby expressly excluded. The Client acknowledges that neither the Company nor Illu Nuan ApS accept any liability for any loss or damage suffered by or caused to the Client in consequence of the relocation of the Client.

7.5 A cancellation number will be provided at the time of cancellation and this should be retained for future reference.

7.6 Cancellations  for bookings made online can be made via the Illu Nuan ApS website at www.hotel-aurora.com. When the booking is confirmed, a reservation number will be supplied. This must be retained for access to the booking in the event of the need for cancellation.

8. Payment 
8.1 Settlement of the bill in full, less any advance payments, must be made prior to arrival at the Greenland Escape Accommodations.

8.3 All VISA and Mastercards are accepted. Personal cheques are not accepted. Company cheques are not accepted. Accounts may only be forwarded for payment on completion by the Client and formal acceptance by Illu Nuan ApS of an application for credit facilities, which may be withdrawn at any time. Credit facilities are not offered to private individuals.

8.4 All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Client must notify Illu Nuan ApS within 7 days of the invoice date and the Client's obligation to pay all outstanding balances immediately will not be affected.

9. Children 
9.1 Children aged 15 years and under must be accompanied by a responsible adult at all times to ensure that the children's behaviour is appropriate for other guests within the Accommodation.

9.2 At the discretion of Illu Nuan ApS children may be excluded from certain events or promotions where deemed unsuitable or inappropriate.

10. Rooms for Disabled Guests 
10.1 Unfortunately Illu Nuan ApS does not offer disabled or handicap friendly rooms or facilities.

11. Dogs and other Pets 

11.1 The hotel does not accept pets.

12. Behaviour 
12.1 The Accommodation reserves the right to judge acceptable levels of noise or behaviour of Clients, Guests or representatives, who must take all steps for corrective action as requested by Illu Nuan ApS.

12.2 In the event of failure to comply with management requests, Illu Nuan ApS may terminate the booking, stop any event immediately and / or ask the Client to vacate the accommodation premises immediately without being liable for any refund or compensation.

12.3 All bedrooms at thisIllu Nuan ApS accommodations have been designated non-smoking. Should you choose to smoke in your room the Hotel reserves the right to charge you DKK 2500,00 to cover the cost of cleaning the room and for the disruption caused.

13. Right of Refusal 
13.1 Illu Nuan ApS reserves the right to refuse a Client, Guest or representative entry and accommodation if, on arrival, management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.

14. Discrimination 
14.1 It is the policy of the Illu Nuan ApS not to discriminate on the grounds of race, colour, nationality, religion, sex, marital status, age, ethnic origin or disability.

14.2 Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and Illu Nuan ApS may, without incurring any liability to the Client, remove from the accommodation any person or persons offending against this policy.

15. Comments and Complaints 
15.1 Any comments or complaint regarding the Illu Nuan ApS accommodations should be made to the General Manager at the time of visit so that the matter can be resolved immediately. Alternatively, write within 7 days to the Illu Nuan ApS General Manager.

16. Statutory Requirements 
16.1 Illu Nuan ApS is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.

17. Liability 
17.1 Other than for death or personal injury caused by the negligence of the Illu Nuan ApS, the accommodation's liability to the Client is limited to the price of the booking.

17.2 Unless Illu Nuan ApS is liable under the above condition 17.1, the Client indemnifies Illu Nuan ApS from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client.

17.3 Illu Nuan ApS will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.

17.4 Illu Nuan ApS does not accept any responsibility for the Client’s personal property nor those of its guests, employees, representatives, invitees or contractors including gifts, presents, seminar, conference, exhibition, or other corporate presentation material or such other items brought by the Client, its employees, Guests, representatives, invitees or contractors to the Hotel (cumulatively referred to as the “Client’s Property”). Illu Nuan ApS may, at the request of the Client, provide personnel to assist in carrying, directing, placing, installing or setting up (as the case may be) the Client’s Property. The Illu Nuan ApS will not assume custody or control of such articles, which remain on Hotel premises at the owners risk. In such an instance, the Client acknowledges and accepts that the Client shall remain responsible for the Client’s Property and shall not hold the Hotel liable in any manner whatsoever.

17.5 The Client is responsible for any damage caused to the allocated rooms, its furnishings, utensils, fixtures and fittings and equipment in such rooms by any act, omission, default or neglect of the Client, its guests, employees, representatives, invitees or contractors and shall pay to the Illu Nuan ApS on demand the amount required to make good or remedy any such damage.

17.7 Clients must report any loss of or damage to their property immediately on discovery to the Illu Nuan ApS Management, and shall make themselves available to assist with any reports made by the Illu Nuan ApS to the police.

17.8 Clients shall not enter areas of the Illu Nuan ApS accommodation which are indicated as being closed to the public. Illu Nuan ApS shall not be responsible for death, personal injury or loss or damage to property suffered by a Client and their Guests in such areas.

18. Third Party Liability 
18.1 Neither the Illu Nuan ApS Accommodation, the Company accept any liability for services rendered by third parties to Clients notwithstanding that such services may be arranged by the Illu Nuan ApS accommodation or the Company.

18.2 Any claim, demand, charge, suit or damages which may be incurred by the Client or their Guests (or any person claiming thereunder) shall be made directly with such third parties and the Illu Nuan ApS shall render all reasonable assistance in this regard.

19. Insurance
19.1 The Client is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.

20. Data Protection 
20.1 The information provided by the Client may be processed by the Company, and/or the Hotel for the purposes it has notified to the Data Protection Registrar. By confirming the booking, the Client consents to this processing of the information.

21. Dispute 
21.1 These terms will be construed in accordance with Greenlandic law and the Illu Nuan ApS and the Client submit to the non-exclusive jurisdiction of the Greenlandic courts.

22. Internet Facilities 
22.1 Internet facilities are provided by third party providers. Where these facilities are available in Illu Nuan ApS accommodations, the Client acknowledges that there may be disruption to the connection without prior notice and Illu Nuan ApS shall not be liable whatsoever for such disruption. The Client further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offence and in contravention of any license and will indemnify Illu Nuan ApS and the Company against any claim, demand, suit, proceeding or prosecution arising therefrom.

23. Website Information 
23.1 Illu Nuan ApS cannot accept responsibility for any errors or omissions and reserve the right to cancel, amend or vary the arrangements featured in the site without notice.

24. Copyright 
24.1 The content of each page of this Internet site is the property of Illu Nuan ApS.
No part of our internet site may be reproduced, displayed or republished in any form without prior consent, except that permission is granted to a user to print or photocopy individual articles or entire pages from our Internet site, provided that this is for personal use only.
Should you require any further information or permission to use anything contained in this site, please contact Illu Nuan ApS by e-mail connect@hotel-aurora.gl
The information contained in this Internet site is provided in good faith. The use of any information from this site is entirely at the risk of the user. Illu Nuan ApS will not be liable for any costs, losses, expenses or damages (whether direct or indirect, special, economic or financial) that may be incurred through the use of any information contained in this Internet site or in any other Internet site linked from it.